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WhatsApp campaigns that drive repeat purchases.

Send broadcast campaigns, abandoned-cart reminders and shipping updates over WhatsApp with template approval built in.

Channels

Email + LinkedIn + WhatsApp

Starting price

$29 / month

Free tier

Up to 500 contacts

Teams

10,000+ using SpaceCRM

Start freeSee pricing

WhatsApp has 2 billion users worldwide and reply rates 3x higher than email — but most e-commerce brands haven't figured out how to use it for B2B outreach. The challenge is consent, compliance, and integration with existing CRM workflows. SpaceCRM's native WhatsApp integration handles template approval, consent tracking, and two-way conversations — all from the same platform you use for email and LinkedIn.

Why e-commerce teams struggle with whatsapp marketing

  • 01

    Customers prefer WhatsApp for order updates and promotions but brands rarely use it well. When a customer's order ships or a new collection launches, email is too slow. By the time the customer reads the email, the moment has passed and the promotion is stale.

  • 02

    Email open rates on promotional broadcasts are below 18%. Most promotional emails go to the promotions tab or spam. Buyers don't check email for brand updates — they check WhatsApp. The channel mismatch means your best promotions get ignored.

  • 03

    SMS gets filtered by carriers and lacks rich media support. SMS deliverability has declined sharply due to carrier filtering and A2P 10DLC registration requirements. Messages that never arrive mean wasted marketing spend and missed revenue.

  • 04

    Most WhatsApp tools are not built for e-commerce workflows. Consumer WhatsApp tools focus on broadcast volume, not compliance. E-commerce teams need opt-in tracking, product-specific templates, and integration with their CRM — none of which consumer tools provide.

  • 05

    There is no way to send WhatsApp campaigns from inside the same CRM that holds the order data. Switching between WhatsApp Web and the CRM to log conversations is a waste of time. Context is lost, and the team has no unified view of the customer's communication history.

How SpaceCRM solves it

01

Native WhatsApp Business API integration with Twilio, 360dialog and Wati. SpaceCRM connects to the official WhatsApp Business API through certified partners. No grey routes, no risk of account bans, full compliance with Meta's policies.

02

Promotional broadcast campaigns with product cards, images and links. Send flash sales, new arrivals and seasonal promotions to opted-in customers with product images, prices and direct checkout links. Each broadcast is tracked for delivery, reads and replies.

03

Abandoned-cart reminders over WhatsApp with 2–3× higher recovery than email. Send a WhatsApp reminder 1 hour after abandonment with a direct checkout link. Follow up at 24 and 72 hours with personalized messages that reference the abandoned product.

04

Two-way conversations inside the unified inbox — no separate WhatsApp tab. All WhatsApp conversations appear alongside email and LinkedIn replies in the unified inbox. Agents respond from the same interface they use for every other channel.

05

Compliance with WhatsApp Commerce and 24-hour window policies. SpaceCRM enforces the 24-hour customer service window, tracks opt-in consent, and manages opt-out requests automatically. No compliance gaps, no manual tracking.

SpaceCRM vs the alternatives

FeatureSpaceCRM6 Best Lemlist Alternatives in 2026 (Free & Paid)
Email outreachBuilt-inBuilt-in
LinkedIn automationBuilt-inAdd-on or limited
WhatsApp Business APIBuilt-inAdd-on or third-party
Unified inboxAll 3 channelsEmail only
AI copy assistantAll channelsEmail only
Inbox warmupBuilt-inAdd-on
Free tier500 contactsTrial only
Pricing starts at$29/user/month$59–$99/user/month

Read the full head-to-head: SpaceCRM vs 6 Best Lemlist Alternatives in 2026 (Free & Paid).

Customer story

DTC fashion brand in New York

Promotional broadcast open rate of 81% and 4.2× ROI in 60 days

“Email gives us 18% opens. WhatsApp gives us 81%. We will never run a flash sale without WhatsApp again.”

People Also Ask

Yes. SpaceCRM integrates with the official WhatsApp Business API via Twilio, 360dialog and Wati. You never send through grey-route providers.

Yes. Promotional broadcasts can include product cards, images, prices and links. Each contact must have opted in, and the system tracks consent and unsubscribes automatically.

Build a sequence that triggers 1 hour, 24 hours and 72 hours after cart abandonment. Each message can include a direct checkout link and a discount code.

WhatsApp is widely used by international shoppers and increasingly by US consumers under 45. For e-commerce it complements email and SMS — it does not replace them.

Ready to launch

Start running whatsapp marketing for e-commerce today.

Free for up to 500 contacts. No credit card required. Pro plans start at $29/user/month.

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Live programmatic page for E-commerce WhatsApp Marketing.